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888-520-6373
888-520-6373
FAQs
FAQ Topics
General Questions
| Q | What are your hours of operation? |
| A |
Our warehouse hours are: -Monday through Friday 9AM to 6PM EST. Our customer service hours are: -Monday through Friday 9AM to 6PM EST. |
| Q | What is your phone number? |
| A |
We can be reached at 1 (888) 520-NERD . |
| Q | When a product is out of stock, when will it be back in stock? |
| A |
We receive shipments several times per week. Once a product arrives at our warehouse, our website instantly updates the status to "in stock". |
My Account
| Q | How do I create an account? |
| A |
To create an account: 1. Click "Sign Up" at the top of the page. 2. Fill in your personal information. 3. Verify that you are not a robot using our reCAPTCHA checkbox. 4. Click "Submit". 5. You will receive an email to confirm your account. |
| Q | How do I edit my information? |
| A |
You can edit your information by logging in to your account. From your Account Dashboard, you can edit your contact information, billing and shipping addresses, and account password. |
| Q | I forgot my login credentials, how do I reset my password? |
| A |
You can reset your password by: 1. Following this link. 2. Entering your email address into the field. 3. Clicking "Submit". You will receive an email with a link to reset your password. Follow the link and submit a new password. |
| Q | How do I manage my newsletter subscriptions? |
| A |
You can manage your newsletter subscriptions by: 1. Logging in to your account. 2. Selecting "Newsletter Subscriptions" in the left menu under "My Account". 3. Selecting the checkboxes for each newsletter you'd like to receive. 4. Clicking "Save". |
Order Status
| Q | Has my order shipped? |
| A |
You will receive an email when your order has been shipped. |
| Q | How can I track my order? |
| A |
You can find your tracking information in three places: 1. The confirmation email sent after your order ships, 2. Following the "Track My Order" link at the bottom of any page and entering your Order ID and email address, or 3. Logging in to your account, clicking "My Orders", clicking "View Order" next to the order you'd like to track, scrolling toward the bottom of the page, and clicking "Track your order". |
| Q | Can I pick up my order from your warehouse? |
| A |
Any order can be picked up at our Warehouse location if you select "Local Pickup" during checkout. You will receive an email when it is ready to be picked up. |
| Q | How can I edit my order after it is placed? |
| A |
If your order has been placed and not yet shipped, please call us at 888-520-NERD to request changes. Please have your Order ID when you call. |
| Q | Why was my order cancelled? |
| A |
Your order can be cancelled due to the following reasons: -The credit card that was used was not registered with a correct name, address, or security code. -The address submitted for your order was not valid. |
| Q | Why has my order not arrived? |
| A |
Some orders may take longer to arrive due to holidays or weather conditions. If your package has not arrived by the expected date, contact the shipping carrier you chose during checkout, supply your tracking number, and inquire about the delivery status. If your package has not arrived within thirty days of the shipment date, please call us at 888-520-NERD. |
| Q | The products I received isn't what I ordered...? |
| A |
If your order is missing products, please contacts us immediately at 888-520-NERD to remedy the situation. |
Payments & Pricing
| Q | Do I have to pay sales tax? |
| A |
Sales tax has to be paid on orders when the billing address is located in the state of Ohio, US. |
| Q | What types of payment are accepted? |
| A |
We accept the following forms of payment: -PayPal -Discover -Mastercard -VISA -American Express -iNerdz Reward Points |
| Q | Where can I find a receipt or invoice for my order? |
| A |
A copy of your invoice will be emailed to you after you place your order. You can also find it by: 1. Logging in to your account, 2. Selecting the order from "My Orders", 3. Clicking "Invoices" at the top, 4. Scrolling toward the bottom and clicking "Print Invoice". |
| Q | Is my payment information secure? |
| A |
iNerdz Parts makes sure that your payment information is secure. We do not store any payment information on our servers. |
Returns/Refunds & Warranty
| Q | How do I return a product? |
| A |
To return a product, 1. Log in to your account. 2. Click "Request New RMA" under the RMA section in your account dashboard. 3. Select the order from which the product came from using the drop-down menu. 4. Select the checkbox(es) next to the product(s) on that order you are returning and enter a quantity. 5. Select whether or not the package was opened. 6. Select whether you would like a replacement or a refund. 7. Add any additional information into the paragraph field. 8. Click "Submit Request". You will receive shipping instructions by email shortly after you submit your RMA. |
| Q | What does RMA stand for? |
| A |
RMA stands for "Return Merchandise Authorization". You would use an RMA to return products to us. |
| Q | How do I receive a refund? |
| A |
After your RMA has been received and approved, refunds will be distributed through Rewards Points only at the current market price. Please allow 5-7 business days to receive your Rewards Points. |
| Q | What is your return policy? |
| A |
You have within 30 days of your order to return any product to us for a full refund, for any reason. After 30 days, you will either be refunded the price you paid, or the current market price, depending on whichever is cheaper. |
| Q | Who pays for return shipping? |
| A |
Unfortunately, iNerdz Parts does not pay for return shipping at this time. You will need to find your own shipping method for returns. |
| Q | What is your warranty for defective products? |
| A |
We offer a limetime warranty against products with defects. You can view our warranty page for more details. |
| Q | Where should I ship my defective products? |
| A |
Before you ship us any products, make sure that you have submitted an RMA and placed the a printed copy of the RMA in your package.
Ship packages to: iNerdz Parts ATTN: RMA Dept. 44640 Morley Drive Clinton Township, MI 48036 |
| Q | How can I track the status of my RMA? |
| A |
To track the shipping status of your RMA, you would need to contact the shipping carrier you have chosen and provide them with the tracking number. If the status is "Delivered", you can view the progress of your RMA within iNerdz by: 1. Logging in to your account. 2. Clicking "RMA" on the left. 3. Clicking "View Request" next to the request you'd like to track. You can view the current status and all comments pertaining to the RMA request on this page. |
Reward Points
| Q | What are rewards points? |
| A |
Rewards points are earned each time you purchase a product through us. These points can be redeemed during checkout for a discount. |
| Q | How are reward points calculated? |
| A |
Every point you earn is the equivalent of 1¢. For instance, if you earn 100 points, they can be redeemed at checkout for a $1 discount. |
| Q | When do my reward points expire? |
| A |
iNerdz Parts reward points will never expire. They will stay on your account until you redeem them. |
Shipping
| Q | What shipping carriers do you use? |
| A |
The shipping carriers we use are: -FedEx, -USPS, and -UPS You can also pick up your order from our warehouse by selecting the "Free Local Pickup" option during checkout.
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| Q | What are your shipping cut off times? |
| A |
If you would like an order to be shipped the same day it is placed, please place your order by the following times, depending on whom you choose as your shipping carrier:
USPS: Monday through Friday by 4PM EST Saturday by 12PM EST FedEx: Monday through Friday by 5:30PM EST Saturday by 12PM EST. UPS: Monday through Friday by 5:30PM EST Saturday by 12PM EST Local Pickup: Monday through Friday ordered by 5PM EST, pick up by 6PM EST. Saturday ordered by 12PM EST, pick up by 1PM EST.
Orders placed on Saturdays after the cutoff time or Sundays will be shipped on Mondays. |
| Q | How do I qualify for free shipping? |
| A |
You qualify for free USPS Shipping when your order total is $250 or more. You qualify for free FedEx Standard Overnight Shipping when your order total is $800 or more. You qualify for free FedEx Priority Overnight Shipping when your order total is $1000 or more. |
| Q | How long will my order take to be delivered? |
| A |
Your estimated delivery time can be found using your tracking number on the shipping carrier's website. However, here is a general breakdown for packages sent within the Contigual United States: FedEx Shipping Map:
FedEx Ground: one to five business days. FedEx Standard Overnight: takes one business day, delivered by end of normal business hours. FedEx Priority Overnight: takes one business day, delivered in the morning.
USPS Shipping Map:
USPS Priority Mail: takes one to three business days.
UPS Shipping Map:
UPS Ground: takes one to five business days.
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LCD Buyback
| Q | What is LCD Buyback? |
| A |
The iNerdz Parts LCD Buyback program allows you to send your cracked screens for store credit. The screens must have a fully functional LCD,Digitizer, and flex cables in order to get credit. |
| Q | How long does it take to get paid? |
| A |
Expect 7-10 business days after we receive your screens for your store credit to be applied to your account. |
| Q | What do you do with the screens you don't accept? |
| A |
There is free return shipping for your first buyback order. For all other orders, you can either send us a prepaid shipping label or we will take the shipping fee out of your payout. If you decide you do not want them returned to you, iNerdz Parts will recycle them free of charge. |
| Q | What are you LCD Buyback payouts? |
| A |
Our payout prices fluctuate according to the market. For current pricing payouts, visit our LCD Buyback page. |
| Q | How can I tell if a broken screen is fully functional? |
| A |
A fully functional screen will only have cracked glass, meaning that the:
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